Delivery

Thank you for shopping with us. We aim to make getting your order as simple as possible. Below you will find answers to the most frequently asked questions regarding delivery.

For more detailed information or other inquiries, please visit our full help center at ruralchicshop.com.

  • Will all my items be delivered together?
    We aim to dispatch all items from an order together. However, if items are coming from different locations, they may arrive in separate parcels. You will be notified if this is the case.
  • Do I have to be there to sign for delivery?
    This depends on the delivery option selected and the carrier’s policy. Some services may require a signature, while others may allow for a safe place drop-off.
  • What are my delivery options?
    We offer a range of delivery options to suit your needs. The available choices will be clearly shown during the checkout process.
  • Do you deliver overseas?
    Yes, we offer international delivery to a selection of countries. The available destinations and options can be viewed in checkout.
  • Can I have my order delivered to an alternative or work address?
    Yes, you can specify a different delivery address, such as your workplace, at checkout.
  • Can I have my order delivered to a store?
    We currently do not offer delivery to our stores for online orders.
  • How will I receive confirmation?
    Once your order is successfully placed and dispatched, you will receive an email confirmation containing your order summary and tracking details.
  • How can I track my order?
    You can track your order using the link and tracking number provided in your dispatch confirmation email. For live updates, visit the carrier’s website directly.
  • Where is my closest store?
    You can find information about our store locations on our main website. Please visit ruralchicshop.com for details.
  • I have received an incorrect or faulty item. What should I do?
    We sincerely apologise for any inconvenience. Please contact our customer service team through the help center at ruralchicshop.com for immediate assistance with a replacement or return.